Privacy Policy

1. Introduction
LGM Prestige is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website https://lgmprestige.com, place an order, schedule a consultation, or use our travel planning and concierge services. By using our website or services, you consent to the practices described in this policy.

2. Data Controller
The data controller responsible for your personal data is: LGM Entreprise
Entreprise Individuelle (EI)
Represented by Damien JUST
SIRET: 941 365 843 00023
Intra-community VAT number: FR62 941365843
Email: contact@lgmprestige.com
Phone: +33 6 99 51 41 52

3. Personal Data We Collect
We collect the following types of personal data:

• Identity and contact information: first name, last name, email address, phone number, and postal address (if provided).

• Service-related information: travel dates, destination, number of travelers, travel preferences, special requests, and details for scheduling visio calls.

• Payment information: data necessary to process payments via our secure provider Stripe (we do not store your full credit card details).

• Technical and usage data: IP address, browser type, device information, pages visited, referral sources, and cookies.

• Communication data: messages, emails, notes, or documents exchanged during consultations or on-site assistance.

• Documents: any personalized PDF itineraries or recommendations we create for you, which may contain information you have provided.

We only collect sensitive data (such as health-related information) if you voluntarily provide it for a specific request, and only with your explicit consent.

4. How We Collect Your Data

• Directly from you: when you place an order, fill out a form, schedule a visio call, contact us, or communicate during our services.

• Automatically: through cookies, server logs, and analytics tools when you browse our website.

• From third parties: limited to technical data from our hosting provider (Hostinger) or payment confirmations from Stripe.

5. Purposes and Legal Basis for Processing
We process your personal data for the following purposes and legal bases:

• Performance of the contract: to provide our services (travel planning, visio consultations, PDF documents, and on-site concierge assistance) – legal basis: contract.

• Payment processing: via Stripe – legal basis: contract.

• Customer support: responding to your inquiries and managing our relationship – legal basis: contract or legitimate interest.

• Website improvement and analytics: to understand usage and improve our site – legal basis: legitimate interest (or consent for non-essential cookies).

• Legal and accounting obligations: invoicing, tax compliance, and consumer law requirements – legal basis: legal obligation.

• Marketing communications (newsletters or offers): only with your prior explicit consent.

6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies.

• Essential cookies: necessary for the website to function properly (no consent required).

• Analytical and performance cookies: to analyze traffic and improve user experience (subject to your consent).

You can manage or withdraw your consent for cookies at any time through the cookie banner or your browser settings. For more details, please see our Cookie Policy (or the dedicated cookie section if combined).

7. Sharing Your Personal Data
We do not sell your personal data. We may share it only with:

• Trusted service providers: Stripe (payments), Hostinger (hosting), email service providers, and scheduling tools – all bound by data processing agreements.

• Third-party providers (restaurants or activities) only when you explicitly request last-minute reservations during on-site assistance, and only with your consent.

• Legal authorities when required by law (e.g., court order, tax authorities).

We do not transfer your data outside the European Economic Area unless appropriate safeguards are in place (such as Standard Contractual Clauses).

8. Data Retention
We retain your personal data only for as long as necessary:

• Data related to your orders and services: for the duration of the service plus up to 5 years for legal, accounting, or warranty purposes.

• Technical and cookie data: up to 13 months.

• Marketing data: until you withdraw your consent.

Once no longer needed, we securely delete or anonymize your data.9. Your Rights
As a European resident, you have the following rights regarding your personal data:

• Right to be informed

• Right of access

• Right to rectification

• Right to erasure (“right to be forgotten”)

• Right to restrict processing

• Right to data portability

• Right to object to processing

• Right to withdraw consent at any time

• Right not to be subject to automated decision-making or profiling

To exercise any of these rights, please contact us at contact@lgmprestige.com. We will respond within one month. You also have the right to lodge a complaint with the French data protection authority (CNIL – www.cnil.fr).

10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. This includes secure servers, encrypted connections, and restricted access. However, no method of transmission over the internet is 100% secure.

11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies when you leave our site.

12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. We recommend that you review it periodically.

13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: contact@lgmprestige.com